FAQ | Sketchup My World

Frequently Asked Questions (FAQ)

As of November 4, 2020, SketchUp no longer offers new Classic Licenses or renewals of Classic Licenses. This includes the Classic Maintenance & Support plans. .For more information, please see the End of Support policy.

Important Information

SketchUp Classic Licenses and all related products are no longer available. SketchUp Classic Licenses, also known as Perpetual Licenses, allowed users to purchase a version of SketchUp and continue to use that version as long as they have access to it. However, updates within SketchUp 2024 are only applicable for SketchUp subscriptions.

SketchUp is now available through a yearly subscription. The benefits of a subscription plan include:

Access to all the latest features and improvements.
Frequent and timely updates.
Quick and easy account management, including user and device management.
Pro Technical Support.
Reminder for the renewal of your subscription.
Collaboration, data management, and file storage through Trimble Connect.

Please see below important Terms and Conditions & Frequently Asked Questions.

What is the subscription term?

A subscription term is annual. You pay once when you start and you’re entitled to use all the features contained within your chosen SketchUp Subscription for one full year.

When will my SketchUp subscription expire?

Your subscription will expire and you will lose access to the products and services afforded by your subscription at the end of the subscription term (usually 1 year from the start of the subscription term). We will endeavour to reach out to you in the weeks and days leading up to your renewal date to remind you on your renewal options at the then-current pricing.

What happens if I cancel my subscription?

If you decide to cancel your subscription, you will be able to use the products and services afforded by your subscription for the remainder of the subscription term. There will not be any partial refunds if you stop using your subscription before the end of the term. Ending your subscription does not necessarily mean you will lose all of your files. You can save your files on your own computer for safekeeping. As long as you keep those saved files up to date you can continue to open them in the free version of SketchUp for Web. However, if your saved files rely on some extensions that are not available in the free version of SketchUp for Web, you may experience loss of functionality.

Can I get a refund if I choose to cancel my subscription?

There are no partial refunds if you stop using your subscription before the end of the term.

I own a SketchUp Classic perpetual licence. Do I get free access to a SketchUp subscription as well?

No. SketchUp subscriptions are independent of the SketchUp Classic perpetual licenses.

How many people can use each subscription?

Each subscription is intended for use by an individual (1) named user (person) for the duration of the subscription term (exceptions).

When will my new subscription be ready to use?

We strive to deliver new subscription(s) within two full business days. However, in exceptional circumstances delivery may be delayed. Please let us know, If you have not received email confirmation that your new subscriptions(s) are ready/available within 1 full business day.

How many devices can I use my SketchUp subscription on?

To use your license or subscription on another computer, or transfer a classic license to a new computer, please note the following steps: If you have a classic license and you'll no longer be using it on that computer, remove your license from your current computer by following the steps in the How to Remove a License article.

Link to:
https://help.sketchup.com/en/transferring-sketchup-new-computer

Subscription Information

Why buy through "SketchUpMyWorld.com"

We are an official Trimble partner.

We work directly with Trimble SketchUp to better support Asia SketchUp users.

If you get SketchUp direct, you will pay in USD and pay more (surcharges, etc), you won't be able to claim GST and you won't be able to get local support!

We have the most affordable SketchUp price in the world.
You will buy in SGD, not USD (No expensive Foreign Exchange Rates and Transaction Fees).
You will be able to access local support within your timezone.

Which SketchUp Plan should I get?

If you are a professional, or want to produce professional results, you will want SketchUp Pro subscription or the SketchUp Studio subscription.

SketchUp Go

SketchUp Go is a new web-based application on a subscription-based version of SketchUp or Web that includes professional-level features as well as Trimble Connect for Business and email support.

Trimble Connect provides coordinated construction information for everyone across the design, build and operate lifecycle, enabling every stakeholder to share, review, coordinate and comment on data-rich building models. Anywhere. Anytime.

https://connect.trimble.com/

SketchUp Pro

SketchUp Pro comes with SketchUp (3D modeller), Layout (2D drafting tool), unlimited Trimble Connect (cloud + collaboration tool), the SketchUp mobile Viewer - including the VR tool and the SketchUp Style builder!

SketchUp Subscriptions are now managed via a Trimble ID (simple sign in), rather than old fashioned serial numbers and auth-codes. You will also get an AMP (Account Management Portal), which allows you to see all of your subscriptions, who they are assigned to (or how many you have left to assign), and also allows you to re-assign licenses to new employees (once every 90 days).

SketchUp Studio

SketchUp Studio comes with all of the SketchUp Pro goodies, but also includes Sefaira.

Sefaira provides real-time energy and daylighting analysis within SketchUp, enabling architects to drive design decisions like form, orientation and facade design with real-time feedback.

Sefaira enables sustainability leaders within architecture firms to push best practices throughout their firms. Now everyone can perform analysis early and often, making the most impact at lowest cost.

What comes with a SketchUp Subscription

When most people think of SketchUp, they think of the SketchUp 3D app. But, a SketchUp subscription comes with a lot more than just the 3D modeller app. The SketchUp subscriptions (Pro or Studio) are an Ecosystem of products - all available to you when you have an active subscription!

SketchUp (3D)

The world's favourite, fastest and easiest to learn professional 3D modelling software.

SketchUp Layout (2D)

Turn your 3D model into professional 2D drawings - from illustrations to diagrams to construction drawings. Your 2D drawings are connected to your model, so when you model changes - so do your drawings!

SketchUp Viewer

Present or access your 3D model wherever you are (on any device) - or let your customers walk through their projects on their own.

Trimble Connect

Host your projects on the Trimble Connect Cloud and connect the right people to the right constructible data, at the right time.

3D Warehouse

The world’s largest 3D model library with millions of free models for you to use.

Extension Warehouse

Thousands of SketchUp extensions (free and paid) for you to browse and supercharge your SketchUp.

Can I install SketchUp on 2 computers?

A single-user license or sign-in subscription is associated with one person. That individual can install the license on up to 2 computers he or she is using, but only one computer can run SketchUp Pro at a particular time. To use your license or subscription on another computer, or transfer a classic license to a new computer, please note the following steps:

If you have a classic license and you'll no longer be using it on that computer, remove your license from your current computer. If you have a sign-in subscription plan, sign out of SketchUp on the computer you’ll no longer be using by clicking on your Account icon in the top right corner and clicking on “Sign Out.”
Install SketchUp on the new computer. Please visit the download page to get the install file.
For a subscription, just sign in with the email address you have used for signing up.
If you're no longer going to use SketchUp on the original computer, you should uninstall it.

If you need to run SketchUp on more than two computers at the same time, you may consider purchasing additional single-user licenses or subscription plans.

Hardware, Software & Device Information

SketchUp Hardware and Software Requirements

Like many computer programs, SketchUp requires certain hardware and software specifications in order to install and run. These are basic requirements, though, so you may want to use our recommended suggestions to improve performance.

Windows 11, Windows 10

Software

An internet connection is required to install and authorize SketchUp and to use some of the features.
SketchUp Pro requires .NET Framework version 4.5.2.

For more information about the .NET framework, click here.

Recommended Hardware

2+ GHz processor
Discrete Graphics card such as a current generation AMD or NVIDIA
8+ GB RAM
2GB of available hard-disk space
3D class video card with 1 GB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL 3.1 or higher and is up to date

SketchUp's performance relies heavily on the graphics card driver and its ability to support OpenGL 3.1 or higher. To test your graphics card's compatibility, please download and run the SketchUp Checkup application.

Minimum hardware:

1 GHz processor
4GB RAM
1GB of free hard-disk space
3D class video card with 512 MB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL 3.1 or higher and is up to date.

Mac OS 13+ (Ventura), 12+ (Monterey) and 11+ (Big Sur).

Software

An internet connection is required to authorize SketchUp and to use some of the features.
QuickTime 5.0 and web browser for multimedia tutorials.
Safari.

Recommended hardware

2.1+ GHz processor or current generation Apple M1 processor.
8GB RAM.
2GB of available hard-disk space.
3D class video card with 1 GB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL version 3.1 or higher and is up to date.
3-button, scroll-wheel mouse.

Minimum hardware

2.1+ GHz Intel™ processor
4GB RAM
1GB of available hard-disk space.
3D class video card with 512 MB of memory or higher and support for hardware acceleration. Please ensure that the video card driver supports OpenGL version 3.1 or higher and up to date.
3-button, scroll-wheel mouse.

To use your license with SketchUp Pro you must have internet access.

What devices does SketchUp work on?

Can I get a refund if I choose to cancel my subscription?

There are no partial refunds if you stop using your subscription before the end of the term.

Uninstall SketchUp

If you are uninstalling SketchUp permanently from your computer, be sure to remove your license first. Open SketchUp, click the License tab in the Welcome Window, then click the Remove License button.

Windows

Quit SketchUp. (If you have more than one instance of SketchUp open, make sure you quit all instances of SketchUp.)
Click the Start (Windows logo) menu > Control Panel > Programs > Programs and Features > SketchUp #.
To uninstall SketchUp, select Uninstall. When asked if you'd like to remove SketchUp, click Yes.
If you are having problems with SketchUp, you can try the Change option, which begins the process of reinstalling the program features that were installed during the last installation. This can fix any application files that were corrupted (this doesn't affect or fix your SketchUp drawing files, the SKP files). If that doesn't work, try uninstalling and reinstalling SketchUp.

Mac OS X

Quit SketchUp. (If you have more than one instance of SketchUp open, make sure you quit all instances of SketchUp.)
Open a Finder window.
Delete the SketchUp folder from the main library:
- In the left pane of the Finder window, click Macintosh HD.
- In the right pane, click Library, and then Application Support.
- In the Application Support folder, find the SketchUp # folder, and then drag it to the trash. For SketchUp 2021 the folder will simply be "SketchUp 2021".
Delete the SketchUp folder from your user library:
- In the left pane of the Finder window, click your user name, then click Library* in the right pane.
  
  * If you're using Mac OS X 10.7 or newer, hold down the Option (Alt) button on your keyboard, click Go in the menu bar while the Finder is open, then select the Library option in the drop-down list. Here's an example video.
- Open the Application Support folder.
- In the Application Support folder, find the SketchUp # folder, and then drag it to the trash.
Delete the SketchUp application:
- In the left pane of the Finder window, click Applications.
- In the right pane, find SketchUp # folder, and then drag it to the trash.
Delete the plist file:
- In the left pane of the Finder window, click your user name.
- In the right pane, click Library*, and then Preferences.
  
  * If you're using Mac OS X 10.7 or newer, hold down the Option (Alt) button on your keyboard, click Go in the menu bar, then select the Library option in the drop-down list. Here's an example video
- In the Preferences folder, drag any of the following files, if present, to the trash:
  - com.sketchup.SketchUp.2019.plist
  - com.sketchup.LayOut.2019.plist
  - com.sketchup.StyleBuilder.2019.plist
  - com.sketchup.SketchUp.2020.plist
  - com.sketchup.LayOut.2020.plist
  - com.sketchup.StyleBuilder.2020.plist
  - com.sketchup.SketchUp.2021.plist
  - com.sketchup.LayOut.2021.plist
  - com.sketchup.StyleBuilder.2021.plist
- Empty your bin.